Entries Tagged as 'user help'
Toyota’s sudden acceleration woes, which led its CEO Akio Toyoda to appear before Congress to explain why the company’s famed quality system broke down and spawned a massive $16M government fine for hiding safety problems, puts a shadow across their once acclaimed management practices. But its worth remembering what once worked about the innovative Japanese [...]
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Tags: innovation·user help·waste
Poorly written instructions are not your fault. If the writer had followed Richard Saul Wurman’s six steps to actionable instructions it would be fail safe. Now lets all remember to call the help button tips instead and maybe people will click on it!
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Tags: errors·instructions·tips·user help
