I was invited to participate in a panel discussion at the Pennsylvania Library Association conference in October 2009. The topic: the Cumberland County Library System Web site redesign and usability project. There was a lot to share about what made things tick on one of my year’s favorite projects. I’m posting our slides and a [...]
Tags: audience·audit·content·design·interviews·management·usability
Compared to what? This is the question that you grapple with when you attempt to seed change with your Web site. You know in your gut something isn’t right, but you can’t quite put your finger on what to fix or where to begin. My approach: start with the idea that a site must be [...]
Tags: usability
When the Usability Professionals Association (UPA) met in Baltimore this June for their national conference, the eGov track proved to be a great locale to pick up the latest buzz about what’s on the horizon for this sector.
Tags: usability
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