Two years ago, one of the first set of slides I posted on Slideshare was this one ~ Usability Testing: Options to Fit Any Budget. I’ve been tickled that since then it has gotten over 3300 views. And (here’s where I brag a little) if you search Slideshare for usability testing, it is now on [...]
When Web managers are looking to get the “voice of the customer” as a metric for their sites, the issue of how to field a satisfaction survey often comes up. Satisfaction surveys — in combination with usability testing and Web analytics as well as adherence in meeting your organizations business goals – can offer some [...]
Tags: measurement·satisfaction·surveys
If you are charged with leading change in a large organization, one of your primary challenges will be to determine where you are today and where you are going in the future. It should come as no surprise that most of the time everyone you talk to has a different take on both ends of [...]
Tags: measurement·people
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