August 1st, 2009 · metrics
When Web managers are looking to get the “voice of the customer” as a metric for their sites, the issue of how to field a satisfaction survey often comes up. Satisfaction surveys — in combination with usability testing and Web analytics as well as adherence in meeting your organizations business goals – can offer some of the most valuable data out there if properly implemented.
But people often make mistakes in deploying a satisfaction surveys for the first time – and the mistakes often repeat themselves for those who manage existing satisfaction survey programs. [Read more →]
Tags: measurement·satisfaction·surveys
Web publishing is becoming more institutionalized at organizations large and small. One factor that elevates a mature Web team from one that is less so is their commitment to a Web training program.
Evaluate Your Program
This checklist will help you evaluate whether your organization’s Web training program is achieving its full potential. These are the points I press on when I perform a Web management audit and look under the hood at how they conduct training… [Read more →]
Tags: people·standards·training
If you own or publish a Web site, you will be responsible for deciding where to host your Web site. How you evaluate such a decision can be a puzzle, especially if like most of the world, technology is not your day-job.
This write-up is designed to provide some top-level factors that that Web site owners can use to evaluate selecting the right Web host… [Read more →]
Tags: IT administration
