Compared to what? This is the question that you grapple with when you attempt to seed change with your Web site. You know in your gut something isn’t right, but you can’t quite put your finger on what to fix or where to begin. My approach: start with the idea that a site must be [...]
Tags: usability
It is said that leadership is one of the essentials in scoring whether Web governance is working at your organization. But how do you measure what is normally seen as such a soft skill? For Web managers and public affairs officers in charge of Web sites, my belief is you must look to your stewardship [...]
Tags: Web governance
If you are charged with leading change in a large organization, one of your primary challenges will be to determine where you are today and where you are going in the future. It should come as no surprise that most of the time everyone you talk to has a different take on both ends of [...]
Tags: measurement·people
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