In order to manage crisis communications, Web managers are well advised to set up management controls ahead of time – baking these procedures into your documentation and training positions you to avoid snafus and be prepared for the worst. These ever-green guidelines that can be adapted to any enterprise organization…
Tags: crisis communications
Somewhere in the depths of my files on public relations, I laid my hands on what I named a ”crisis survivor guide” – the origins of this document have long since faded, but the top ten list is well worth keeping in mind we think about lessons to learn about the “Purple Tunnel of Doom.” [...]
Tags: crisis communications
The gathering on the National Mall in Washington, D.C. to watch the swearing-in of President Barack Obama was “the largest pro-government demonstration in U.S. history”, according to one observer. The moment spawned a cottage industry of memorabilia makers, a fascination with Aretha Franklin’s lovely hat and a spirit of goodwill as we wait for an [...]
Tags: crisis communications
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