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| A How-to Guide for Service Improvement Initiatives |
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A How-to Guide for Service Improvement Initiatives (PDF) |
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| Canada is light-years ahead of the United States when it comes to transforming it's government agencies to be more responsive to citizens. This manual is a how-to guide with a framework to bring to your organizaiton and a step-by-step approach to changing how they do business with the public. This is published by the Institute for Citizen Centred Service (ICCS). | ||
PR Clinic is a trade name of Emerald Strategies, Inc.