For the past two years I’ve been writing posts and articles that detail my Web governance road-map. This is my approach to Web governance and tracks with how I would evaluate a Web site governance system – assessing the governing processes, core processes and enabling processes. Together they combine to give you the Web governance system where you are only as strong as your weakest link.
I thought it might be helpful to organize these posts as an index – so here you go.
The outline format shows the system as I envision it, along with the details that make up each part. Where I have links is where I’ve authored posts. If there isn’t a link yet, it means this is the topic of a future article.
As usual, I’d love to get your feedback – let me know where you see gaps or opportunities to round out my views.
Governing Processes
Manage the Program
- A clear structure for monitoring operations
- Policy and Procedures
- Policy Adoption
- Lifecycle Management for Policy and Documentation
- Emergency Controls
Plan and Execute
- Design Strategy Step-by-Step
- Planning | Congress Online: A Cautionary Tale
- Understand Your Audience
Measure – Monitor Program as a Routine Business
- Customer Satisfaction | All About Customer Satisfaction
- Heuristic | Why Web Scorecards Rock
- Usability Testing | Usability Testing: Options to Fit Any Budget
- Comparison Benchmarks and KPIs | The Value of Key Performance Indicators: Unlock Your Data
- Regular Audits | Five Magic Interview Questions
- Improve Services | Review Your Team’s Performance
Core Processes
Provide Valuable Content
- Confidence
- Ease of Use
- Readable
- Look and Feel
- Link Behavior
- Transparency | The Next Administration and the Internet
- Trust
- Quality: Improve Content | The Need to Weed
Help People Find Information
- Navigation | It’s All About Navigation
- Search | My Sweet 16 SEO Tips
- Efficiency
- Marketing
- Access and Sharing | 40 Places to Find Social Media for Your Web Site
Do the Feedback Loop
- User Help | Actionable Instructions
- Workflow
- Communications
- Message Box
- Ace Your Presentation
- Meetings | Why Meetings Fail
- Unified Info Hub
- Social Media at the Office
- The Power of Story-Telling
Enabling Processes
Care for People
- Staffing
- Training | Web Training Checklist
- Content Help
- Recognition, Rewards, Sanctions
IT Support
- Publishing Tool
- Requirements Gathering | Crowd-Sourcing Your Requirements
- Specifications on Requirements
Provide Infrastructure
- Site Performance
- Platform Hosting| How to Pick a Web Host: 8 Factors
- Domain Administration
Resource Management
- Control Spending | Go Paperless!
- Enterprise Architecture
- Budget
- Acquisition | Model Web RFP
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