My Goal: Improve Customer Experience
This is where you will find tips and tricks I have learned through the years to enhance and improve the customer experience online and offline. I have a passion for helping people and teams work to communicate more clearly and consistently — especially through their websites.
My favorite tools: UX and CX. You’ll see this reflected in some of my writing.
For me it is all about driving change in customer relationships, behavior and branding.
Most Popular Posts
- Web Governance Roadmap
- Web Training Program Checklist
- Web Design Strategy Step-by-Step
- The Campaign Message Box: the Zone to Stay on Message
- Why Web Scorecards Rock